Terms and booking rules

1. About this service

Goolee Academy is operated by Goolee Sdn. Bhd. in Malaysia. The website lets customers view courses and the Academy room, create accounts, make bookings, submit payment information and use a booking QR code for check-in.

2. Accounts and accurate information

You must provide accurate, current information and keep your login details private. You are responsible for activity carried out through your account. Contact us promptly if you believe your account has been accessed without permission.

3. Bookings and availability

A booking request is not confirmed until the website or Goolee Academy team shows it as confirmed. Availability is not guaranteed until the booking is successfully created. The room, date, period, participant limit, purpose and applicable rules shown at checkout form part of the booking.

An unpaid online booking places a temporary hold on the selected room. The countdown shown at checkout is the payment deadline. If required payment is not completed before the deadline, the booking is cancelled automatically and the room is released.

4. Payments

Online payments are processed through Stripe and may show payment methods made available by Stripe for your location. Goolee Academy does not store your full card number. DuitNow and bank-transfer payments may require genuine payment proof for staff verification. Pay-at-counter payments are verified by Goolee Academy staff or an administrator.

A booking requiring approval is not confirmed until the relevant approval and payment requirements are complete. Prices, promotions, minimum charges and balances are shown before submission and saved with the booking.

5. Check-in and QR codes

A secure check-in QR code becomes available after confirmation. Do not publish or share it with anyone who should not access the booking. Goolee Academy may ask for the booking reference and identity or contact details before check-in.

6. Changes and cancellations

An unpaid booking may be cancelled by the customer where the system permits. If payment has been received, a customer cancellation request requires admin review. Any refund is handled separately under the Cancellation and Refund Policy. Rescheduling is subject to availability and approval rules.

7. Customer materials and 3D-printing requests

You must have the right to submit any model, image, document or other material uploaded to the service. Do not submit unlawful, infringing, harmful or unsafe material. A quotation is not a production agreement until accepted and any required payment is completed.

8. Acceptable use and service limits

You must not misuse the website, attempt unauthorised access, interfere with availability checks or payment flows, upload malicious files, abuse promotions, or use another person’s account. We may suspend access, reject a request or cancel a booking where needed to protect customers, staff, facilities or the service.

9. Liability and changes

Facilities may be unavailable because of maintenance, safety requirements, events, technical failures or circumstances outside our reasonable control. We may update these terms when the service or law changes. The version published on this page applies to future use, subject to applicable Malaysian law.

10. Contact

Questions about these terms can be sent to admin@goolee.my.